What I Do

I work both in-house with individuals and teams and in the public arena, tailoring content to meet unique needs.

In-House Opportunities

  • Effective Communication Skills – how to get your message across with clarity
  • Interpersonal Communication – mastering the art of one-on-one relationships
  • Effective Business Writing – how to be ‘reader centred’ so people take action on your written word
  • Asserting Your Voice – having those ‘courageous conversations’ without offending others!
  • Performance Management – knowing the performance cycle and how to get the best out of your people
  • Negotiation – being principled in the art of working together to achieve results that empower all parties
  • Customer Service Skills – how to connect in a way that the customer feels valued and wants to come back!
  • Problem Solving and Decision Making – steps and techniques for working through challenges in order to make wise decisions
  • Team Building/Developing – what makes a high performance team and how to achieve specific team results
  • Conflict Resolution Strategies – how to handle difference to enhance work performance
  • Self and Time Management – prioritising what’s really important in your daily life!
  • Telephone Techniques – how to master a ‘be of service’ attitude over the telephone
  • Giving and Receiving Feedback – champions require feedback so it’s important to master the steps in how to do this effectively
  • The Art of Presentation – how to have a conversation with your audience so they will take action
  • Capturing the Decision Makers – compiling and delivering information in a way that gets executives to make important decisions
  • Delivering Superior Presentations – ways to connect interactively with your audience
  • Handling Nerves – simple techniques for taking control of those nerves during a presentation or faciltiation session
  • Influencing and Persuading Others – ways and means to get people to take action on your ideas
  • Interviewing – how to effectively present yourself as either the interviewer or the interviewee!
  • Running Effective Meetings – how to run more effective and productive meetings
  • Facilitating Others – the art of providing a process that makes it easier for people to learn and progress in teams and organisations
  • Train the Trainer – a four step process for making educational sessions more empowering!
  • Change that Engages – lessons to be followed when communicating change to others
  • Leading Change in an Organisational Setting - steps on how to implement the change process effectively
  • Methods for Framing Change Positively - knowing the instincts to tap into in order to get people to action the change process
  • Stress Techniques – ways to handle stress and tension during times of change
  • Understanding Emotional Intelligence - being aware of the emotional dimensions that impact the change process
  • Leadership versus Management – exploring the subtle differences and how to fulfill both roles
  • Evolutionary Leadership Theory – examining where the studies of leadership have come from and how this impacts leadership in business today
  • Peak Performance Theory – having a purpose, key practices and an undertsanding of ‘flow’ in order to perform as an organisation
  • Practices of Leadership – assessing five key practices of leadership and how to embed them into organisational settings
  • Principles of Leadership – looking at characteristics that make leaders principle centred in their approach
  • The Art of Possibility – sparking possibility in others so as to lead them to great heights
  • Values Driven Leadership – knowing the importance of values to drive an organisational culture to achieve its vision

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Roseann's Principles